Clients' Rights and Responsibilities
The client is expected to treat the lawyer and the lawyer’s staff with courtesy and consideration.
The client’s relationship with the lawyer should be one of complete candor and the client should apprise the lawyer of all facts or circumstances of the matter being handled by the lawyer even if the client believes that those facts may be detrimental to the client’s cause or unflattering to the client.
The client must honour the fee arrangement as agreed to with the lawyer to the extent required by law.
All bills tendered to the client for services rendered pursuant to the agreed upon arrangement regarding fees and expenses should be paid when due.
A client who discharges the attorney and terminates the attorney-client relationship must nevertheless honour financial commitments under the agreed arrangement regarding fees and expenses to the extent required by law.
Although the client should expect that his or her letters, telephone calls, emails, faxes, and other communications to the lawyer will be answered within a reasonable time, the client should recognise that the lawyer has other clients who may be equally deserving of the lawyer’s time and attention.
The client should maintain contact with the lawyer, promptly notify the lawyer of any change in telephone number, address, email, or other electronic contact information, and respond promptly to a request by the lawyer for information and cooperation.
The client must realize that the lawyer is required to respect only legitimate objectives of the client and that the lawyer will not advocate or propose positions that are unprofessional or contrary to country law or rules and the International Rules of Professional Conduct.
The lawyer may decline to accept a matter if the lawyer has previous personal or professional commitments that will prohibit the lawyer from devoting adequate time to representing the client competently and diligently.
A lawyer is under no obligation to accept a client if the lawyer determines that the cause of the client is without merit, a conflict of interest would exist or a suitable working relationship with the client is not likely.
We have institutionalized our risk management procedures across our global business to ensure that we comply with applicable regulations in all jurisdictions in which we operate. By so doing, we safeguard our business, and that of our clients, against a range of risks, including bribery and corruption, ethical conflicts, breach of economic sanctions, money laundering, insider trading and share dealing, data privacy, information assurance and cyber security.